April 25, 2008

Nice People

Okay, so we caved and bought a new TV yesterday with our "tax return". Kyle's been wanting one and we have the money now, so why not!?! It's nothing huge or fancy, but it will do the trick quick nicely:-)

Now, onto the real reason why I'm writing this post. I'm all about saving a buck. Seriously, I'm a cheap-skate most of the time. But, when it comes to large companies trying to save a buck by outsourcing customer-no-service, it's NOT doing good things for them!!! We've had satellite TV since Maddox was born because we found we don't get out much to go to movies or anything, so we put our monthly "fun money" to paying for satellite.

We've been being overcharged $5 a month since it started because the guy that did our installation gave us mis-information and he hooked up a second TV telling us it was free when really it going to cost $5 a month because we don't have a phone land-line. The first 3 times I called to discuss the matter I ended up speaking with customer-no-service reps over-seas. It's obvious, just because you call yourself "Janet" doesn't mean you're American! Any way, they were extremely unhelpful and one of the reps sent us this modem box thingy telling us it would revert the charges if we hooked it up. We were sent a modem that needed to be hooked up to a land-line. Whoops. And, the charges continued.

I haven't been in the mood to make an 1 hour conversation over-seas to get no-where, so I've put it off....for like 9 months. Really.

Today, on our bill I noticed a $5 late fee because our credit card on file wouldn't go through and they didn't bother to let us know until a month later. So, I mustered up the courage to make the phone call and kill 2 birds with one stone. I wasn't sent over-seas! SERIOUSLY! All 3 people I spoke with were very nice, easy to understand and as helpful as they could be and within 15 minutes the charges were gone and I was promised not to get any more!! YEAH!!!


cheryl said...

Wow! How frustrating! I can relate as we are having a similar problem with our home security people. I decided moving was a better plan;) just kidding. Maybe I should call them.

Nicole said...

Hurry!! :-)

Molly said...

I hate the oversees "help" lines. They totally make me angry - There should be an automated choice at the beginning of the call that says "If your question can be answered by someone who doesn't know anything and can barely speak English, press 1. If you want a competent service person please press 2."

Then I would have the choice :)

Shannon said...

Hey me and Tristan are walking in the March for Dimes event May 3rd in Oak Ridge and we would love it if you would sponsor us! We have set a goal for only $150 and with your help maybe we can get there. Plus your helping babies like Tristan and overall helping fight premature birth!
Click on this link http://www.marchforbabies.org/palmersf
to go to my March of Dimes page and sponsor us!

Shannon and Tristan